The most important metric to measure a process

The number one indicator of a good process is how frequently people follow it. Why? The purpose of a process is to create a set of outcomes consistently. Therefore, teams must follow the process regularly for its value to outweigh the administrative cost. Why aren't processes followed? - It doesn't produce value for the business - It doesn't produce value for the team using it - Leadership hasn't connected the dots between the process and the value it creates