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The most important metric to measure a process

April 2023

The number one indicator of a good process is how frequently people follow it. Why?

The purpose of a process is to create a set of outcomes consistently. Therefore, teams must follow the process regularly for its value to outweigh the administrative cost.

Why aren't processes followed?

• It doesn't produce value for the business
• It doesn't produce value for the team using it
• Leadership hasn't connected the dots between the process and the value it creates